POLICIES


DEPOSIT & CANCELLATIONS & Minimum of 2 nights

When making a reservation please keep in mind you are making a commitment to us as we are making a commitment to you in preparation of your stay.

NON-REFUNDABLE CANCELLATIONS

All reservations canceled or changed within 30 days of initial booking date are non-refundable.  No exceptions.

Cancellations or shortening your stay within 30 days of your arrival date and/or checking out early will result in the full charges for the entire time of your reserved stay.  If we can rebook your room(s), a partial refund may be made or you may receive credit toward a future stay.

Early departures will fall within our Cancellation Policy. We reserve the right to treat a partial cancellation as a cancellation of your entire stay.

CREDIT CARD INFORMATION

A credit card on file will be required as the GUARANTEE for your reservation.  If a credit card is not provided, a cash deposit of one night’s rent or 50% of the total (whichever is greater) will be required as the GUARANTEE for your reservation.

SUBJECT TO CHANGE

All information and policies subject to change without prior notice.

ADDITIONAL DEPOSITS

Reserving multiple rooms and/or special packages may require an additional deposit.

STATE & LOCAL TAX

All billing for lodging at check-in will include state and local sales tax and occupancy tax totaling .13 percent. Non-lodging sales for merchandise, food and services is subject to combined state and local sales taxes of .006 percent.

GENERAL INFORMATION

ARRIVAL TIME

Check-in is between 3:00 PM and 6:00 PM, but we may accommodate an early or late check-in only with advanced notice and mutual agreement. A charge will be applied for an unapproved late check-in.

CHECK-OUT

Check-out is 11:00 AM. A charge may be applied for unapproved late check-outs.

PARKING

All guests are provided off-street parking on the Applewood Manor grounds (limit of one guest vehicle per room). The private parking provided in front of the Cortland Cottage is solely for the use of the Cottage guest.

PLEASE NOTE

When booking online, over the telephone or in person; we reserve the right to refuse any reservations that we deem inappropriate, unacceptable or that we feel we will be unable to meet the expectations of the guest. We require a minimum of 2 nights stay.

GIFT CERTIFICATES

We redeem gift certificates issued only by our Applewood Manor.

SMOKE-FREE FACILITY

We are a smoke-free facility; smoking is NOT permitted anywhere on the property.

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Policies, The Applewood Manor

62 Cumberland Circle, Asheville, NC 28801 | 828-254-2244 | contact@applewoodmanor.com


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